e-Service-dominant Logic

Wojciech Cellary


In this paper we analyze digital services, called e-services, which we expect to dominate the market of services in the not-to-distant future. Beyond the classic scenario of service provision, three scenarios of e-service provision are considered. First, “actor – e-service – actor”, where actors are humans, but e-service is provided remotely through a software platform, e.g., through social media. Second, a scenario, where an e-service is provided by software instead of a human: “software – e-service – actor”. An example of such a scenario is an e-banking website. In this case, the software remains under consumer control. Finally, a scenario where an e-service is provided by a software agent instead of a human or software. A software agent is a program that autonomously performs tasks in a given time and place according to predefined instructions of its owner; hence: “software agent – e-service – actor”. An example of such scenario is a software agent that selects ads in search engines. Such an agent can continuously operate in the background on the consumer's behalf, without the consumer's direct control. In concluding, the consequences of a shift from classical services to digital e-services on the education marketplace are discussed.
Author Wojciech Cellary (WIiGE / KTI)
Wojciech Cellary,,
- Department of Information Technology
Journal seriesProcedia Manufacturing, ISSN 2351-9789, (0 pkt)
Issue year2015
Publication size in sheets0.5
Conference6th International Conference on Applied Human Factors and Ergonomics (AHFE 2015), 26-07-2015 - 30-07-2015, Las Vegas, Stany Zjednoczone
Keywords in EnglishDigital Markets, Digital Service, e-Service, Program Agents, Programmers, T-shape education
ASJC Classification1702 Artificial Intelligence; 2209 Industrial and Manufacturing Engineering
Languageen angielski
Score (nominal)5
Score sourcejournalList
ScoreMinisterial score = 0.0, 18-12-2019, ArticleFromJournalAndMatConfByIndicator
Ministerial score (2013-2016) = 5.0, 18-12-2019, ArticleFromJournalAndMatConfByIndicator
Publication indicators WoS Citations = 1; Scopus SNIP (Source Normalised Impact per Paper): 2016 = 0.366
Citation count*3 (2020-10-19)
Additional fields
Special Issue6th International Conference on Applied Human Factors and Ergonomics (AHFE 2015) and the Affiliated Conferences, AHFE 2015
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* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.
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