Zmiany w obsłudze klienta na rynku TSL

Jan Długosz

Abstract

Client's logistics service is more and more important task not only for product suppliers but also for logistics operators. Client's expectations are constantly changing and that is why logistics operators must always match the offer to the customer's needs. On the other hand logistics operators are trying to impact on the customers by offering them lot's of new services. Furthermore both sides are influenced by the economical situation. Logistics customer service market changes analysis are very interesting. Explanation of these changes might have great cognitive value.
Author Jan Długosz (WZ / KLiT)
Jan Długosz,,
- Department of Logistics and Transport
Other language title versionsChanges in Customer Service on TSL Market
Journal seriesZeszyty Naukowe Uniwersytetu Gdańskiego. Ekonomika Transportu i Logistyka, ISSN 0208-4821, (B 8 pkt)
Issue year2014
No51
Pages49-60
Publication size in sheets0.55
Keywords in Polishobsługa klienta, dynamika, TSl
URL http://ekonom.ug.edu.pl/web/download.php?OpenFile=1368
Languagepl polski
Score (nominal)8
ScoreMinisterial score = 6.0, 10-04-2019, ArticleFromJournal
Ministerial score (2013-2016) = 8.0, 10-04-2019, ArticleFromJournal
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Tytuł numeruModelowanie procesów i systemów logistycznych, cz. XIII
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