Conflicts in Foreign Inter-organisational Relationships of Multinational Enterprises

Aleksandra Hauke-Lopes , Krzysztof Fonfara , Milena Ratajczak-Mrozek

Abstract

Conflicts are incorporated in any company’s business activity. The development of company’s international operations entails higher probability of conflict situations with foreign partners. The aim of the paper is to analyse the sources of conflict in inter-organisational foreign relationships of multinational enterprises (MNEs) and to identify how these conflicts affect MNEs’ activities. The outcomes are analysed both for inter-organisational relationship and for MNE’s activities in general. Also, formal and informal actions undertaken by managers in order to resolve a conflict situation and to minimise potential negative consequences are investigated. The analysis is based on in-depth interviews conducted in five different units (headquarters and subsidiaries) of Polish-based MNEs. After internal and comparative analysis, obtained results are compared with the existing research. The results show that identified conflicts in foreign inter-organisational relationships of MNEs’ units were not severe. The conflicts had sources mainly in everyday problems or cultural differences. Regardless of the source, in the majority of analysed MNEs’ units, conflicts had a positive effect on the external relationships themselves and the MNE’s activities.
Author Aleksandra Hauke-Lopes (WGM / KMM)
Aleksandra Hauke-Lopes,,
- Department of International Marketing
, Krzysztof Fonfara (WGM / KMM)
Krzysztof Fonfara,,
- Department of International Marketing
, Milena Ratajczak-Mrozek (WGM / KMM)
Milena Ratajczak-Mrozek,,
- Department of International Marketing
Pages295-312
Publication size in sheets0.85
Book Zakrzewska-Bielawska Agnieszka, Staniec Iwona (eds.): Contemporary Challenges in Cooperation and Coopetition in the Age of Industry 4.0 : 10th Conference on Management of Organizations’ Development (MOD), Springer Proceedings in Business and Economics, 2020, Springer, ISBN 978-3-030-30548-2, [978-3-030-30549-9], 461 p., DOI:10.1007/978-3-030-30549-9
Keywords in Polishprzedsiębiorstwa międzynarodowe, konflikty, relacje biznesowe, relacje zagraniczne
Keywords in Englishmultinational enterprises, conflicts, business relationships, foreign relationships
DOIDOI:10.1007/978-3-030-30549-9_15
URL https://link.springer.com/chapter/10.1007/978-3-030-30549-9_15
Languageen angielski
Score (nominal)20
Score sourcepublisherList
ScoreMinisterial score = 20.0, 23-04-2020, ChapterFromConference
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