Healthcare Quality Management in Great Britain and Czech Republic

Petr Briš , Kristýna Keclíková , Małgorzata Macuda , Marie Čermáková


Healthcare quality can be defined as the summary of the results achieved in prevention, diagnosis and treatment, based on findings of medical science and practice, or as the degree of excellence of the provided care in relation to a contemporary level of knowledge and technological development and in compliance with economic possibilities. Research and monitoring of the effectiveness of quality systems can be implemented in different ways: (1) measuring the quality system through the entire institution rating (self-assessment or accreditation), based on the assumption that appropriate care is the result of well-organized processes and systematic quality assurance and improvement; (2) measuring critical points in the process of care – compliance of specialists with recommended practices or professional standards; (3) measuring outcomes in relation to the benefit of patients, such as clinical outcomes, client satisfaction and perceived quality of life in connection with the results of the provided care. The paper deals with monitoring the effectiveness of quality in health facilities based on customer satisfaction and compares patient satisfaction rating methodologies applied in the United Kingdom and in Czech Republic.
Author Petr Briš - Tomas Bata University in Zlín, Czech Republic
Petr Briš,,
, Kristýna Keclíková - Police College of the Ministry of the Interior in Prague, Czech Republic
Kristýna Keclíková,,
, Małgorzata Macuda (WZ / KR)
Małgorzata Macuda,,
- Department of Accounting
, Marie Čermáková - Tomas Bata University in Zlín, Czech Republic
Marie Čermáková,,
Journal seriesEconomics & Sociology, ISSN 2071-789X, e-ISSN 2306-3459, (B 15 pkt)
Issue year2016
Publication size in sheets0.5
Keywords in Englishhealthcare management, monitoring patient satisfaction, rating methodology, benchmarking, quality
ASJC Classification2000 General Economics, Econometrics and Finance; 3312 Sociology and Political Science
Languageen angielski
Score (nominal)15
Score sourcejournalList
ScoreMinisterial score = 15.0, 20-12-2019, ArticleFromJournal
Ministerial score (2013-2016) = 15.0, 20-12-2019, ArticleFromJournal
Publication indicators WoS Citations = 0; Scopus SNIP (Source Normalised Impact per Paper): 2016 = 1.058
Citation count*3 (2020-09-16)
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* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.
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