Projektowanie e-usług dla administracji publicznej w podejściu procesowym - studium przypadku

Elżbieta Lewańska , Wioletta Sokołowska , Milena Stróżyna


This article focuses on the development of public e-services and the implementation of the Business Process Orientation approach in public administration in Poland, with emphasis placed on the activities carried out by local government entities. The article also discusses the current state of development of e-services in Poland, followed by an analysis of the problems and challenges associated with the implementation of the Business Process Orientation approach and public e-services. The results of the empirical research is then presented, which was conducted in two marshal’s offices in Poland, describing the characteristics of activities related to the mapping and optimization of the administrative processes on which the e-services’ design and implementation are based.
Author Elżbieta Lewańska (WIiGE / KIE)
Elżbieta Lewańska,,
- Department of Information Systems
, Wioletta Sokołowska (WIiGE)
Wioletta Sokołowska,,
- Faculty of Informatics and Electronic Economy
, Milena Stróżyna (WIiGE)
Milena Stróżyna,,
- Faculty of Informatics and Electronic Economy
Other language title versionsThe design of e-services in public administration according to the BPM approach - a case study
Journal seriesRoczniki Kolegium Analiz Ekonomicznych, ISSN 1232-4671, (B 9 pkt)
Issue year2016
Publication size in sheets0.85
Keywords in Englishe-services, e-government, Business Process Orientation
Languagepl polski
Score (nominal)9
Score sourcejournalList
ScoreMinisterial score = 9.0, 16-12-2019, ArticleFromJournal
Ministerial score (2013-2016) = 9.0, 16-12-2019, ArticleFromJournal
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