Experience Marketing As an Accelerator of Customer Satisfaction on the Sport Tourism Market

Zygmunt Waśkowski

Abstract

Sport events are a driving force of the sport tourism market. The way they are organized as well as their attractiveness have a significant influence on the number of participants, therefore the organizers look for solutions that will ensure the highest attendance possible. The concept of experience marketing is a popular one and perfectly fits the needs arising from the management of sport events. Thanks to this concept the organizers can offer tourists what they seek most: emotions and experience. This article describes how the concept of experience marketing is used by the organizers of international marathon runs. The conducted research made it possible to establish that this concept is widely applied and the marketing tools used are numerous. On the basis of a detailed problem analysis, a model of managing sports events with the application of experience marketing was developed. The model distinguishes three phases of organizing a run: before, during, and after the event.
Author Zygmunt Waśkowski (WZ / KSM)
Zygmunt Waśkowski,,
- Department of Marketing Strategies
Journal seriesAcademica Turistica - Tourism and Innovation Journal, ISSN 2335-4194, (0 pkt)
Issue year2016
Vol9
No2
Pages3-11
Publication size in sheets0.5
Keywords in Polishturystyka sportowa, imprezy sportowe, maratony
Keywords in Englishexperience marketing, sports tourism, sports events, marathons
URL http://academica.turistica.si/index.php/AT-TIJ/article/view/70
Languageen angielski
Score (nominal)5
Score sourcejournalList
ScoreMinisterial score = 0.0, 12-12-2019, ArticleFromJournal
Ministerial score (2013-2016) = 5.0, 12-12-2019, ArticleFromJournal
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