Lean and Agile Supply Chains of E-commerce in Terms of Customer Value Creation

Arkadiusz Kawa , Anna Maryniak

Abstract

Among the reasons for shopping online are the following: availability of products 24 h a day, more attractive prices than in traditional shops, ease of finding rare or specialized products, a wide range of ways of having the purchases delivered or of receiving them, speed of order processing. It is not a simple task to reconcile all of these requirements, particularly because many different actors are involved in delivering value to the final customer. It also requires balancing between greater freedom, speed and low costs. The aim of this paper is to identify the nature of supply chains in terms of their lean and agile approach in the context of the type of product being moved (which can be sold via e-commerce), logistical solutions and supply chain management and con figuration. The basic source of empirical materials was the author’s survey. The studies were conducted via a direct visit of the interviewer in the enterprises.
Author Arkadiusz Kawa (WZ / KLiT)
Arkadiusz Kawa,,
- Department of Logistics and Transport
, Anna Maryniak (WZ / KLiT)
Anna Maryniak,,
- Department of Logistics and Transport
Pages317-327
Publication size in sheets0.5
Book Sieminski Andrzej, Kozierkiewicz Adrianna, Nunez Manuel, Ha Quang Thuy (eds.): Modern Approaches for Intelligent Information and Database Systems, Studies in Computational Intelligence, vol. 769, 2018, Springer, ISBN 978-3-319-76080-3, [978-3-319-76081-0], 541 p., DOI:10.1007/978-3-319-76081-0
Keywords in Englishe-commerce, supply chain, lean, agile, customer value
DOIDOI:10.1007/978-3-319-76081-0_27
URL https://link.springer.com/content/pdf/10.1007%2F978-3-319-76081-0.pdf
Languageen angielski
Score (nominal)20
Score sourcepublisherList
ScoreMinisterial score = 20.0, 20-03-2020, MonographChapterAuthor
Citation count*9 (2020-09-27)
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