Monitoring the Effectiveness of Management - Safety and Crisis Management Aspects

Jacek Łuczak

Abstract

Measurement, understood as the process of acquiring information and analysis through the prism of assumptions related to a product or a service, is an integral element of management. Consequently, it affects decision-making - depending on the approach, whether it is a noncompliance or corrective action, or the process is approved of in a given form. There are many measures, groups of measures and their characteristics. In all instances they are related to process effectiveness. Sometimes they amount to the essence of the management conception as in MBO, Lean Manufacturing; Human Performance Improvement as well is behavioral models. The measures may be divided, for example, in relation to the scope of appliance - productivity measurement, effectiveness measurement, technical exploitation, quality process, setup time, logistics. Measures related to emergencies are becoming increasingly appreciated. They contribute to the management system and aim at presenting the readiness for potential emergencies. The measures consist in risk assessment on the basis of which actions related to unacceptable risk treatment are planned. The measurement of information security, and more widely: crisis management, is crucial for the clients' overall safety - it is a simple signal that in the case of possible threats the continuity of functioning at a given level is assured. Relevant research has been conducted - in-depth interviews in the group of 7 enterprises, among experts. All enterprises were selected according to mature standardization. The aim of the research was the identification of methods and techniques used by the enterprises in order to define measures related to risk and crisis management, as well as to define their motivation, criteria and effectiveness assessment criteria. The research resulted in identifying the management areas in which risk assessment is applied, indicating and classifying methods, evaluating the organizations' motives as well as their employees' attitudes to the relevant issues.
Author Jacek Łuczak (WT / KEJ)
Jacek Łuczak,,
- Department of Standardized Management Systems
Journal seriesIntercathedra, ISSN 1640-3622, (B 10 pkt)
Issue year2016
No32 (1)
Pages115-123
Publication size in sheets0.5
Keywords in Englishrisk management, continuous management, crisis management, process management, process performance
URL http://www1.up.poznan.pl/intercathedra/files/Intercathedra%202015%20No%2032-1[1].pdf
Languageen angielski
Score (nominal)10
Score sourcejournalList
ScoreMinisterial score = 10.0, 16-12-2019, ArticleFromJournal
Ministerial score (2013-2016) = 10.0, 16-12-2019, ArticleFromJournal
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