The Role of Quality in Customer Relationship Management

Paweł Dobski

Abstract

n/a
Author Paweł Dobski (WZ / KHiM)
Paweł Dobski,,
- Department of Trade and Marketing
Pages69-81
Publication size in sheets1.2
Book Romanowski Robert (eds.): Managing Economic Innovations – Ideas and Institutions, 2019, Bogucki Wydawnictwo Naukowe, ISBN 978-83-7986-276-4, 160 p., DOI:10.12657/9788379862764
Keywords in Polishjakość, jakość usług, zarządzanie relacjami z klientami
Keywords in Englishquality,service quality, customer relationship management
Languageen angielski
Score (nominal)20
Score sourcepublisherList
ScoreMinisterial score = 20.0, 27-04-2020, MonographChapterAuthor
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