Personal resources and selected employees outcomes - does performing emotional labour moderate the relationship?

Agnieszka Springer , Sylwester Białowąs


The purpose of this paper is to investigate the relationship between personality traits, core self-evaluation, emotional intelligence and positive employee outcomes (PO) in the context of specific demands of emotional labour. Research sample consisted of 309 workers, 170 of whom performed emotional labour. The following tools were used in the study: the Polish adaptation of the NEO-FFI, the core self-evaluation scale, the INTE questionnaire for assessing the level of emotional intelligence and an own tool for the measurement of positive employee outcomes. From among the analysed variables, all of them proved to be significantly correlated to achieving positive employee outcomes. The most important result of the conducted analyses is demonstrating the moderation effect that performing EL has on certain relationships. Moderation can be observed only in the case of positive outcomes that benefits for the organisation regarding: neuroticism, openness to experience and conscientiousness.
Author Agnieszka Springer - Wyższa Szkoła Bankowa w Poznaniu
Agnieszka Springer,,
, Sylwester Białowąs (WZ / KBRiU)
Sylwester Białowąs,,
- Department of Research Markets and Services
Journal seriesInternational Journal of Work Organisation and Emotion, ISSN 1740-8938, e-ISSN 1740-8946, (0 pkt, indicated Indexes)
Issue year2018
Publication size in sheets1
Keywords in Polishpraca emocjonalna; emocje; stabilność emocjonalna; model praca-zasoby; satysfakcja z pracy; zarządzanie personelem
Keywords in Englishemotional labour; satisfaction; positive outcomes; personal resources; personality traits; extraversion; neuroticism; openness to experience; conscientiousness; emotional stability; core self-evaluation; CSE; emotional intelligence; job demands-resources model
ASJC Classification1407 Organizational Behavior and Human Resource Management
Languageen angielski
Score (nominal)15
Score sourcejournalIndex
ScoreMinisterial score = 15.0, 08-04-2020, ArticleFromJournal
Publication indicators Scopus SNIP (Source Normalised Impact per Paper): 2018 = 0.395
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