The concept of intelligent agent in business interactions: is virtual assistant an actor or a boundary object?
Mateusz Kot , Grzegorz Leszczyński
AbstractThis paper contributes to the literature on business interactions, and to the core of the IMP discussion, in three aspects. The first provides a framework to understand the phenomenon of an artificial entity as an interlocutor in business interactions. While doing that a new type of entity, BVA, is introduced. The second contribution is the exploration and augmentation of the concept of a business actor. The third calls attention to BVA as a boundary object. These issues are seen as essential to move forward the discussion about the meaning of business interaction in the near future.
|Journal series||Journal of Business & Industrial Marketing, [Journal of Business and Industrial Marketing], ISSN 0885-8624, e-ISSN 2052-1189, (N/A 70 pkt)|
|Publication size in sheets||0.5|
|Keywords in Polish||obiekty graniczne, interakcje biznesowe, aktorzy biznesowy, biznesowy wirtualny asystent, interakcja człowiek-maszyna, inteligentni agenci, sztuczna inteligencja|
|Keywords in English||boundary objects, business interactions, business actors, business virtual assistants, human-to-machine interaction, intelligent agents, artificial intelligence|
|Score||= 70.0, 03-07-2020, ArticleFromJournal|
|Publication indicators||= 0; : 2018 = 0.957; : 2017 = 1.833 (2) - 2017=2.062 (5)|
|Uwagi||First online: 21 February 2020|
* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.