The concept of intelligent agent in business interactions: is virtual assistant an actor or a boundary object?

Mateusz Kot , Grzegorz Leszczyński


This paper contributes to the literature on business interactions, and to the core of the IMP discussion, in three aspects. The first provides a framework to understand the phenomenon of an artificial entity as an interlocutor in business interactions. While doing that a new type of entity, BVA, is introduced. The second contribution is the exploration and augmentation of the concept of a business actor. The third calls attention to BVA as a boundary object. These issues are seen as essential to move forward the discussion about the meaning of business interaction in the near future.
Author Mateusz Kot (WZ / KSM)
Mateusz Kot,,
- Department of Marketing Strategies
, Grzegorz Leszczyński (WZ / KSM)
Grzegorz Leszczyński,,
- Department of Marketing Strategies
Journal seriesJournal of Business & Industrial Marketing, [Journal of Business and Industrial Marketing], ISSN 0885-8624, e-ISSN 2052-1189, (N/A 70 pkt)
Issue year2020
Publication size in sheets0.5
Keywords in Polishobiekty graniczne, interakcje biznesowe, aktorzy biznesowy, biznesowy wirtualny asystent, interakcja człowiek-maszyna, inteligentni agenci, sztuczna inteligencja
Keywords in Englishboundary objects, business interactions, business actors, business virtual assistants, human-to-machine interaction, intelligent agents, artificial intelligence
ASJC Classification1403 Business and International Management; 1406 Marketing
Languageen angielski
Score (nominal)70
Score sourcejournalList
ScoreMinisterial score = 70.0, 03-07-2020, ArticleFromJournal
Publication indicators WoS Citations = 0; Scopus SNIP (Source Normalised Impact per Paper): 2018 = 0.957; WoS Impact Factor: 2017 = 1.833 (2) - 2017=2.062 (5)
Citation count*2 (2020-10-23)
Additional fields
UwagiFirst online: 21 February 2020
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* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.
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