Identyfikacja krytycznych czynników sukcesu (CSFS) za pomocą macierzy istotności-sterowalności (Relevance-Manageability Matrix) na przykładzie firm sektora transportu lądowego

Andrzej Niemiec

Abstract

Land transport sector is a very important area of the economy, particularly in Poland (5.7% of GDP). The aim of this article is to identify the critical success factors in Polish enterprises. The ability to adapt can be a kind of "to be or not to be" for the companies in this sector. To identify the critical success factors the documentation analysis of reports and other information related to the vision and mission statement and strategy of land transport was established. Critical success factors were evaluated for the manageability by frequency of CSFs in documentation. The relevance was examined by 15 experts. Relevance-Manageability Matrix was built based on the results of research.Obtained critical success factors present a coherent picture of a transport company. Relevance-Manageability Matrix turned out to be a simple and useful tool in the selection of the key success factors.